This is the most important mission and goal of all our technical service staff. 

The harmonious combination of professionalism, high technology, Japanese and Singaporean expertise and the traditional hard-work, devotion and initiative of our Vietnamese staff makes the perfect technical support team which is capable of quick support and prompt replies to requests from Komatsu’s customers in Viet Nam.

This differentiation is clearly proven by the services from genuine spare parts supply to the after-sales service as follows:

* Delivery and assembly at customer's premise.
* Warranty and maintenance.
* Periodical operational checks. 
* Repairing Komatsu equipment as requested by the customer.
* Operation and maintenance training for customer employees.
* Consultation regarding the efficient use, maintenance and parts replacement.

All of the above-mentioned services are implemented by our professional staff who are well trained in Viet Nam and abroad.

The final target of Marubeni Heavy Equipment Co., Ltd’s support system is to create maximum value and customer satisfaction.