RECRUITMENT INFORMATION Position: Service assistant Quantity: 02 staffs (01 staff for Construction Service dept. – 01 staff for Forklift Service dept.) ( Expired )


A. Job description

  • To support services of construction machines
  • To input daily record of Technician into eXtend system
  • To record and send service report to MHE HQ service
  • To prepare revenue quotation, follow order, parts status
  • To assist on preparing contract, dispatch, credit and payment request, to follow the payment situation with accounting dept
  • To call for customer to check the repairing evaluation
  • To make the incentive payment request for technician


  • To unitize internal support software
  • To create quotation on system, send quotation to technician and customer
  • To prepare and send related documents to accounting department to issue
  • To send and monitor claims for guarantee orders
  • To check commodity status on system to make quotation and purchase
  • To file documents of repairing, maintenance, rental vehicles, assessment sheets, machine information
  • To file documents of part sale
  • To open work order and input technician data
    1. To monitor status of machines within guarantee period
    2. To update into excel sheets information on machines to be delivered, maintained in terms of series category. To send machine information to service technicians to update guarantee status..
    3. To update maintenance times to related department to monitor guarantee status.
      1. To support satellite office
      2. To check the payment request of staff in satellite office before sending it to accounting dept
      3. To be the coordinator between satellite office and the company
        1. To support PSSR parts sale activities
        • To make quotation and send to customer with pricing and lead time information
        • To creat sale order, place order and delivery procedure. Prepare PTO for parts delivery in other depots
        • To send the order request to parts dept, and follow the parts availability for warranty machines
        • To inform the accounting dept to issue invoice and send the invoice to customer. To follow the debt
        • To prepare parts return process
        • To Support PSSR to get information about quotation: parts availability at MHE, KPAC, KLTD, KEISA, KAC and others related information
        • To prepare sale contract, letter, get signature and send to customer
        • To prepare CO, CQ and send to customer


        • Others
        • To make and check the working hours and payment request of technician
        • To make monthly report (number of visits, maintenance, repairing, claiming, and new machines hand over...) and a report of customer evaluation
        • To fully join all training activities and other activities of the Company
        • To finish all related jobs appointed by Direct supervisor

        B. job requipment

        • Education: Bachelor degree, computer proficiency, be careful, hardworking and enthusiastic at work
        • Experience:at least 1-2 year-experience in relating works
        • Skills: good communication skills, negotiation skills, and proficient computer skills
        • Languages: Good English communication
        • Ability: be able to work under high pressure with high sense of responsibility, careful and enthusiastic

        C. benefits

        -  12 annual leaves per year

        - Working time from 8:00 ~ 16:45, from Monday to Friday

        - Yearly health check

        - Bonus as company rules

        - Other benefits as Vietnamese labor law

        CV sends to Ms.Binh with the email:  or send to address:

        Marubeni Heavy Equipment Co., Ltd

        Ms.Binh – Admin department – Tel: 024 3843 0540 (ext. 127)