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Job description:
•To build up and maintain good relation for the assigned customer/ equipment
•To identify services sales opportunity
•To implement Distributor’s obligation services such as Receiving inspection, Pre-delivery inspection, periodic inspection/ maintenance, Deliver Service, Machine Touch, Voluntary Visit and in Field Campaign work
•To assist on repairing, installing and overhaul work leaded by the higher level technician
•To implement troubleshooting, maintenance and advise customer to use genuine parts
•To make parts sales plan. To prepare quotation and sales contract, and follow the contract until all parties finish their obligations on the contract
•To submit periodic reports as required including written report, services report with parts recommendation, and parts sales report
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Job description
Planning proactively in finding, meeting and taking care of customer
Identifying customer demand, offer solution and help customer choose appropriate product
Making quotation and negotiating with customer, persuading customer to know the products according to MHE policy
Negotiating conditions and terms of contract
Reporting and monitoring delivery schedule, resolving issues related to products.
Monitoring and reporting to Manager the market change, price, competitor information
Implementing new polices, promoting new products.
Visiting the potential customers in order to find out new demands.
Carrying out other duties assigned by manager
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1. Job Description
- To investigate and resolve customer complaints and feedback on technical issue
- Machine inspectionat job site, to provide technical advice and propose repair option for customer
- To keep the workshop facilities and tools in good condition, clean, and safety
- Timely and correctly reporting to direct supervisor
- To fully join all training activities and other activities of the Company
- To comply safe working procedure
- Willing to carry out long business trip away from company, work at site and work hard
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A. Credit Control
- Assessing Credit Applications prepared by the Sales Department, co-ordination of supporting documentation, provision of opinion and presentation to Manager/Director for review and to the Board for approval and submission to Marubeni Corporation as required
- Making AR aging report on weekly and monthly basis; and other AR related reports on periodical basis
- Collecting AR confirmation semi-annually; prepare monthly consignment reconciliation
- Making payment requests to customers for collection; Monitor the performance of AR collection and liaison with managers/senior staff as appropriate regarding major problematic accounts
- Undertaking of customer visits on problematical accounts as and when required
- Provision to the managers/senior staff, when requested, of up to date information on credit limits in order to ensure that these limits are not exceeded
- Maintain the customer’s database in the system
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- To receive, check the quantity and put parts into the warehouse parts shelves
- To take parts out of warehouse upon requested
- To arrange forklift, oil barrels, and heavy parts in the warehouse
- To clean dusty parts
- To clean forklift in stock
- To support check periodic parts inventory
- To control services tools in the services tool room. To lend and collect tools from services after usage
- To check periodic tools inventory and keep tool warehouse clean
- To control IN-OUT of materials (mops, gloves, sandpaper, tape and wire drawing
- To fully join all training activities of the Company
- To finish all related jobs appointed by Direct supervisor
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- To assist on implementing Distributor’s obligation services such as Receiving inspection, Pre-delivery inspection, periodic inspection/ maintenance, Deliver Service, Machine Touch, Voluntary Visit and in Field Campaign work
- To assist on maintenance and repairing
- To submit periodic as required
- To drive the company car for business trip, take care the car, and inform to Admin department the car condition (for maintenance and repairing). To make payment request for all the fees relating to company cars (for technician assigned a company car
- To keep the workshop facilities and tools in good condition, clean, safety and orderly
- To fully join all training activities and other activities of the Company
- To finish all related jobs appointed by Direct supervisor
